FAQs
Q: CAN I MODIFY OR CANCEL MY ORDER?
A: Because we aim to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Q: HOW DO I CHECK ON THE STATUS OF MY ORDER?
A: Confirmations are sent via email automatically once an order and payment are received. You can also login to your account to check the status of your order thereafter.
Q: HOW LONG WILL IT TAKE BEFORE MY ORDER IS SHIPPED?
A: Free Shipping - 3 to 5 day processing for orders over $20. These orders are typically processed and shipped 3-5 days after ordering.
Priority Mail and UPS Ground orders are processed and shipped in 1-2 business days and typically delivered within 1-2 business days.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@theplayhouseclothing.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@theplayhouseclothing.com.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@theplayhouseclothing.com and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@theplayhouseclothing.com and we will be happy to assist you.